Frequently asked questions
- Are you the official network provider?
- No — we are an independent support service and not affiliated with any telecom provider.
- Do you ask for passwords?
- Never. We do not request banking logins or passwords.
- Can you change my plan?
- We can guide you, but the final change is completed directly with your provider.
- Is the call free?
- Charges may apply depending on your provider and plan.
Helpful guides
- Fix Wi-Fi issues — router reboot & positioning.
- Broadband activation steps — what to check.
- Slow speeds — diagnostic checklist.
Testimonials
“Great support, solved my router issue in minutes.” — S. Mitchell